I can connect, but I can't surf the Internet. Why ?

I can connect, but I can't surf the Internet. Why ?

Browsing problems can be due to several reasons:

• Incorrect OS network configuration settings.
• Virus infected system.
• Bad browser configuration.
• Network problems.

In order to isolate the problem, please follow the steps below:

Ping test

Ping is a simple tool that allows you to identify whether your Internet connectivity is still functioning. Follow the simple steps below:

1. Go to Start > Programs > MS-DOS Prompt

2. When the command prompt window appears, type ping 202.188.0.133 and press 'Enter'.

Successful Test

You should be able to see a result similar to this:

Reply from 202.188.0.133 bytes=32 time=1ms TTL=253
Reply from 202.188.0.133 bytes=32 time=1ms TTL=253
Reply from 202.188.0.133 bytes=32 time=1ms TTL=253
Reply from 202.188.0.133 bytes=32 time=1ms TTL=253

If your ping test was successful, try to ping a URL. For example type ping www.yahoo.com or ping helpmefixz.blogspot.com at the command prompt. If you get a timeout error or destination host unreachable, it could be that your DNS is not resolving properly. Call our Customer Interaction Center for further assistance. If you get a successful ping result it means that the tmnet streamyx connection is working fine and the problem could be at your browser or with the settings within your computer.

Failed Test

Timeout error

If you see this message:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

OR

Destination Host Unreachable error

Destination Host Unreachable.
Destination Host Unreachable.
Destination Host Unreachable.

It could be that your connection has not properly established. Disconnect your current connection and reconnect. If this does not solve your problem, call our Customer Interaction Center to enable us to check your connection.

If you encounter problems surfing to a particular site, use the above method to check if the site is available. For example, if you cannot surf to a site helpmefixz.blogspot.com or www.google.com, you can apply the above method by typing the command as:

• c:\>ping helpmefixz.blogspot.com
• c:\>ping www.google.com

Working condition

You should see a result similar to this:

Reply from 202.71.97.44 bytes=32 time=1ms TTL=253

Timeout error

If you see this message:

Request timed out.

The site is probably down for network maintenance or for some other cause.

Note: Some nodes will turn off their response to the PING command for security reasons..