I can't get connected to the ISP . Why?

Phone line or cable
In order for you to use the internet service, you must ensure that your phone line or cable is in working order. To check if your phone line is functioning, lift your phone receiver and check for a dial tone. If you can't hear any tone on the receiver, please call cable provider or phone line provider.

Modem - line - filter connectivity
You need to check your modem - line - microfilter connectivity. Please ensure that all the cables are fitted properly and the modem is powered ON.

Modem 'link' light status
Does the modem 'link' light continuously blink?
If yes, then there is a local access problem between your modem and the DSL Access Multiplexer at the nearest local exchange. This could be due to several reasons:

A faulty modem.
Lost connectivity from your house to the exchange.
Reboot your modem (switch off your modem, wait for few seconds and then switch on the modem again). This will re-synchronize the modem with the DSL Access Multiplexer at the local exchange. Wait for several minutes until the 'link' light stops blinking. If the 'link' light continuously blinks even after few reboot cycle, please call our Customer Interaction Center.

Check Username and Password
One of the most common problems is typing in the wrong username or password. Please ensure that you have typed in the user id in userid@ISP format. Please re-type them and try again. If you are still unable to get connected, it may be due to other problems.